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A claim you have to chase

Every call with a name and a reference, the photos and the quotes, in the order they happened. When the adjuster changes, you read out the story instead of rebuilding it.

See the thread

At a glance

For
Anyone chasing an insurer, a hospital bill or a refund for months.
You keep
One thread per claim, with the claim number in its title.
Nothing to set up
Two lines after each call, the photos, the quotes and the emails you paste in.
The moment
When the claim moves to a new adjuster, you read out the dates, names and references from one thread. When you complain, you send it.
Plan
Free Free, and your notes stay in this browser; export a backup now and then. Sign in to get reminders on this device. Pro to share the claim with your partner.

Before

In August a storm put the neighbour’s oak through your roof. Since then you’ve explained it to three people at the insurer, booked two roofers and an engineer and taken ninety photos. The reference numbers are in your call history, the quotes in your inbox, the photos among the holiday ones. When you finally complain, the first thing they ask for is the sequence of events.

Why a thread, not your inbox and your camera roll

  1. Every call has a name and a reference

    Adjusters change. The note from 18 August says who promised what, and when.

  2. One order for everything

    The damage, the quotes and the adjuster’s emails sit in the sequence they happened, not in three apps.

  3. The timeline is already written

    Copy as text copies the whole thread at once as plain text, ready for a complaint.

  4. Back on the promised day

    Remind me… brings the claim back the day a decision was due, so a silence never lasts a month.

A thread, over time Example

Your workspace starts empty.

House

Roof claim HC-204417

Active

  1. Tue 18 Aug

    1. Photos first, before anything is moved.

      You07:40

      Storm last night: the neighbour’s oak came through the roof over the back bedroom. Nobody hurt.

    2. Two lines after each call: who, the reference and what they promised.

      You09:15

      Called the insurer at 09:02, spoke to Kelly. Claim HC-204417. An emergency tarp is covered up to €1,500: keep the receipt.

  2. Tue 25 Aug

    1. The quotes side by side, under the call that asked for them.

      You18:30

      ContractorScopePriceCan start
      Northside RoofingRoof and joists€14,800In 2 weeks
      Baker & SonsRoof only€11,900In 5 weeks

      Both quotes sent to the claims address.

  3. Tue 1 Sept

    1. The adjuster’s email, pasted in, in order with everything else.

      You10:05

      From the adjuster, Daniel Price: “I’ll inspect on 9 September between 10:00 and 12:00.”

  4. Wed 9 Sept

    1. What they ask for, as a checklist.

      You13:20

      Price came at 11:40. He thinks the joists may be old damage and wants:

      • To do: A structural engineer’s report
      • To do: The invoice for the roof from 2019

  5. Tue 22 Sept

    1. Waiting, with Remind me… set for 2 October, the day the decision was promised. Waiting

      You16:45

      Sent the engineer’s report and the 2019 roof invoice to Daniel Price. He promised a decision by 2 October.

  6. Mon 5 Oct

    1. A new adjuster, and the story is already in order.

      You09:30

      No decision. Called at 09:10: Price is on leave, and the claim is now with Sofia Ruiz. Read her the dates from this thread.

  7. Mon 12 Oct

    1. Copy as text turns the thread into the timeline a complaint asks for.

      You11:00

      Still nothing. Sent a complaint to the insurer’s complaints team, with the timeline from this thread.

  8. Mon 19 Oct

    1. Approved. Back to Active: the next move is yours. Active

      You15:30

      Sofia Ruiz: approved €13,600 for Northside Roofing. Work starts on 2 November.

Also

With Pro, the insurer’s emails can file themselves as text through an email filter, as in Out of the chats, into the right thread.

Limits

  • Images only: photograph the letter or take a screenshot.
  • Copy as text copies the text, not the photos: attach those to the complaint yourself.
  • Notes can be edited, so the thread is your own record, not certified evidence: keep the original photos too.

Start with one thread.

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