# Refund Policy

Version: 2026-10-12-r4

Last updated: October 12, 2026

This policy applies to ThreadPage subscriptions purchased through Paddle. ThreadPage is supplied by **Nazarii Olehovych Leus, an individual entrepreneur registered in Ukraine**, trading as ThreadPage, taxpayer identification number **3591414557**. Our registered business address is **32 Shkilna Street, Apartment 7, Bershad, Haisynskyi District, Vinnytsia Region, 24400, Ukraine**. Contact **[support@thread.page](mailto:support@thread.page)** for product or refund assistance.

Paddle is the authorised reseller and merchant of record. The [Paddle Buyer Terms](https://www.paddle.com/legal/buyer-terms) and [Paddle Refund Policy](https://www.paddle.com/legal/refund-policy) also apply. Mandatory rights and any more favourable applicable protection are preserved.

## 1. Full-refund windows

**First payment: 14 calendar days.** You may request a full refund within 14 calendar days after your first successful ThreadPage Pro payment, without giving a reason or proving a defect. This offer applies worldwide, including to business customers, to both billing options:

| Subscription | Standard payment |
|---|---:|
| Pro Monthly | USD 5.99 every month |
| Pro Annual | USD 59.99 every year |

**Renewals: 7 calendar days.** You may request a full refund of an automatic renewal payment within 7 calendar days after that payment. This applies to monthly and annual renewals. You do not have to prove that you forgot to cancel or that you did not use the service.

These are additional ThreadPage commitments. A longer or more favourable right under applicable law, Paddle's applicable purchase terms or your earlier purchase remains available. We do not use the seven-day offer to shorten a fourteen-day or other right you already have.

Using ThreadPage during either window does not by itself remove the offer. We do not require access to the contents of your Notes to decide an ordinary request. A request sent within the window remains timely if we answer later. If a deadline is genuinely unclear because of time zones, we use the interpretation favourable to you.

An eligible refund covers the amount actually paid for that transaction, including applicable taxes. We do not subtract Paddle's processing fee or charge a cancellation penalty. We also arrange cancellation of future renewals of the refunded subscription and explain the effect on the corresponding paid access.

A first-payment refund window does not restart merely because you create a replacement account, change the billing interval or return after a cancellation. We do not reimburse the same payment twice. We may refuse an additional voluntary offer only for substantiated fraud or a deliberate pattern of refund abuse, not simply because you used the service, complained or requested one legitimate refund. Such cases receive human review, a reason where lawful, and a route to challenge the decision. Mandatory rights are not removed.

## 2. Requesting and receiving a refund

Email **[support@thread.page](mailto:support@thread.page)**, use the support link in your Paddle receipt, visit **[Paddle.net](https://paddle.net)**, or use the relevant route on our [Billing help](/help/billing) page.

Give the purchase email and, if available, the receipt or transaction reference and payment date. A missing receipt does not itself remove your rights. We may request proportionate information needed to identify the transaction, but not your password, complete card details, card security code, unrelated identity documents or Note content.

We acknowledge your request and process eligible refunds without undue delay. Our service target is a substantive reply within two business days; this is not an extension of any legal deadline or a condition for a timely request. When a statutory reimbursement deadline applies, we meet that deadline rather than starting a new clock when we approve the request.

Approved refunds are arranged through Paddle using the original payment method where possible. We do not require store credit or another purchase instead of money you are entitled to receive. The amount is refunded in the transaction currency; your bank's exchange-rate movements or independent charges are outside our control. Bank posting time can differ from the date the refund is issued.

We distinguish a request received, a refund approved and a refund actually issued. A pending request is not represented as a completed refund. You can ask support for its status using the confirmation reference.

## 3. Cancellation and renewal

Ordinary cancellation stops future renewals and is not automatically a refund of the current period. Use **Manage subscription**, the link in your Paddle receipt, [Paddle support](https://paddle.net), the website's [Billing help](/help/billing) route or an unambiguous email to **[support@thread.page](mailto:support@thread.page)**. You do not have to give a reason for ordinary cancellation, complete a survey, contact a salesperson or accept another offer first.

Cancel before the next renewal is processed. We confirm the cancellation and its effective date. If an identifiable request reached us in time but a processing delay caused another renewal charge, we arrange correction of that charge. A request that needs clarification is not treated as proof that the provider has already stopped billing; we keep you informed and preserve the original submission record.

Cancellation normally leaves paid access available until the paid period ends. A refund, reversal or other lawful restriction can affect access covered by that payment. Closing a browser tab, signing out, disabling Sync or disconnecting an assistant does not cancel billing.

When you expressly request account closure, we coordinate it with stopping future ThreadPage renewals. Content erasure and any refund are separately explained so that the consequences are clear before an irreversible action.

For renewal refunds, our additional seven-day window in section 1 applies alongside any longer mandatory or applicable Paddle protection. Outside an applicable refund right, cancelling stops the next renewal but does not automatically refund an unused fraction of an otherwise valid current period.

## 4. Withdrawal rights and defective services

Consumers may have cooling-off or withdrawal rights in addition to our offer. Their scope and starting date depend on the law and transaction. Some rights may arise again on renewal. Our first-payment rule does not limit them.

We do not treat accepting Terms, signing in, activating Sync or ordinary use as a blanket waiver of statutory withdrawal. Any effect of early performance on withdrawal requires the separate information, express request, consent or acknowledgement that the applicable law requires. Our additional full-refund offer remains available on its own terms.

For eligible EU purchases, Paddle provides a withdrawal option in its customer portal during the applicable withdrawal period. You can use it or another legally valid method to communicate an unambiguous withdrawal. A particular form is not required. You may write: “I withdraw from my ThreadPage subscription purchase”, followed by your name, purchase email, purchase date and any available receipt reference, and ask for confirmation by email.

Non-delivery, a material misdescription or a defective service may give you remedies after the first 14 days, including correction, a price reduction, termination or a refund. This policy does not replace those remedies or require you to forfeit a time-sensitive right while waiting for support.

## 5. Billing errors and other requests

Contact us or Paddle promptly about a duplicate payment, a charge taken after effective cancellation or an apparently unauthorised transaction. Verified errors will be corrected under the applicable rules.

Outside our offer or another applicable right, refunds are not automatic solely because you did not use the service or used less storage or fewer requests than your plan allows. Other requests may be considered individually. This does not restrict mandatory cancellation, withdrawal or refund rights.

You retain lawful rights to dispute a payment with your bank or payment provider. Contacting support first may help resolve the issue, but is not a compulsory condition for exercising those rights.

## 6. Paid access and your Notes

A full refund may end the paid access covered by the refunded payment. A partial refund or tax-only correction does not by itself remove Pro or end the entire subscription. A refund of an earlier period does not cancel a later, separately paid period. A refund does not start the seven-day period that follows a failed renewal.

A refund does not instruct us to erase your Notes or images. When the refunded coverage ends, retained cloud content follows the section “When Pro ends” in our [Terms of Service](/terms#when-pro-ends). A refund does not shorten a valid retrieval period or remove mandatory rights. Export important material and contact support for help obtaining content you are entitled to retrieve. Retention and erasure follow our [Privacy Policy](/privacy), not an assumption that refunding a payment instantly deletes every copy.

Payments made separately to an AI provider or another third-party service follow that provider’s refund process.

## 7. Policy versions and existing purchases

The version identified in your purchase record governs the additional ThreadPage refund offer for that purchase. Published previous text is available through [Legal updates](/legal/updates). A missing internal purchase-version record is not a reason to refuse a customer right: we use the information supplied at purchase and available evidence, and do not substitute a less favourable later policy.

The additional seven-day renewal protection applies to renewal payments made on or after the date it was first published and to earlier renewal payments still within that seven-day window on that date. You do not have to accept new contractual obligations to receive that additional protection.

A later policy cannot retrospectively reduce an accrued refund or withdrawal right. Editorial corrections and changes that only increase protection do not require renewed agreement. A future reduction of a contractual protection follows the notice and explicit-agreement rules in our [Terms of Service](/terms) and applies only where lawfully permitted. Updating a policy does not itself authorise a new price or charge. Mandatory consumer rights and more favourable applicable Paddle protections prevail.