# Plans & billing What Free and Pro include, how the free trial works, and how to pay, cancel or get a refund. ## Free and Pro Free keeps your workspace in this browser, with no account needed. Pro adds Sync between your devices, sharing of threads and folders, the connections you set up (coding agent sessions, AI models, apps and automations), and 5 GB of storage. Pro with 5 GB of storage: USD 7.99 every month or USD 79.99 every year. Pro with 50 GB of storage: USD 9.99 every month or USD 99.99 every year. Pro with 100 GB of storage: USD 12.99 every month or USD 129.99 every year. Pro renews automatically until you cancel; the annual plan is paid upfront. ## Free trial 14 days free. No card needed. Ends automatically. Start it in **Settings → Plan & billing**. Each email address can have one Pro trial, even across accounts, including an account closed in the last 12 months. It isn’t available after a paid subscription. Sync turns on in this browser when the trial starts. If you subscribe during the trial, billing starts that day and the remaining trial days aren’t added. The trial includes 5 GB of storage. When you subscribe, you can choose 50 GB or 100 GB instead. ## Storage Choose a size in Account → Plan & billing. A larger size applies right away, and you pay the difference for the rest of your billing period. You can choose a smaller size once you use less than it. It applies from your next renewal; until then you keep the size you paid for. If you use more than the smaller size by then, nothing is deleted, but new files can’t be added until you use less. The same goes for a cloud copy that already holds more than the size you choose, for example when you come back to Pro. When it’s full, new files can’t be added until there’s room; writing and existing files keep working. Need more than 100 GB? Email [support@thread.page](mailto:support@thread.page). [Storage limit](https://thread.page/help/storage.md#account-storage-limit) explains what counts. ## Paying and receipts Paddle handles payments as our authorised reseller and merchant of record. Checkout shows the final currency, taxes and total before you pay, and Paddle emails a receipt for each payment. To update your payment method or see past payments, choose **Manage subscription** in Account → Plan & billing. If a renewal payment fails, Pro stays on for up to 7 days while you choose **Update payment method**. Paddle keeps retrying the payment until the subscription is cancelled; if it goes through later, Pro comes back for the period paid. ## Cancelling Pro Choose **Cancel subscription** in Account → Plan & billing and confirm. No reason is needed. Pro stays on until the end of the period you’ve paid for, and nothing is deleted without notice (see When Pro ends below). Cancelling isn’t a refund; see Refunds below. Changed your mind before then? Choose **Keep Pro** in the same place, and your subscription renews as before. If a renewal payment has failed, **Cancel subscription** stops Paddle’s retries at once, and Pro ends then: that period was never paid. In the half hour before a renewal, Paddle accepts no changes. If you cancel then, we record it, apply it as soon as Paddle allows, and refund a renewal charged meanwhile. You can also cancel in Paddle with **Manage subscription**, from your Paddle receipt or by email to [support@thread.page](mailto:support@thread.page). Signing out, turning Sync off or closing the tab doesn’t cancel a subscription. Closing your account in **Account → Close account** also cancels the subscription and erases the cloud copy. ## Price changes If the Pro price goes up, we email you at least 30 days before it would apply. The new price applies only if you accept it in **Account → Plan & billing**; otherwise your current price continues. ## Withdrawal If you live in the EU or the EEA, you may have a legal right to withdraw from your purchase within 14 days. In **Account → Plan & billing**, choose **Withdraw from contract here**, shown for at least 14 days after your first payment, and send your withdrawal with **Confirm withdrawal**; we confirm it by email. You can also use the withdrawal option in Paddle’s customer portal (**Manage subscription**), or send a clear statement that you are withdrawing to [support@thread.page](mailto:support@thread.page) with your purchase email and date. No particular form is needed. A withdrawal refunds every payment for the purchase, including any payment for a larger storage size. The [Refund Policy](https://thread.page/refunds.md) explains withdrawal and how it relates to refunds. ## Refunds You can get a full refund within 14 days of your first Pro payment, within 14 days of an annual renewal payment and within 7 days of a monthly renewal payment. Email [support@thread.page](mailto:support@thread.page) or use the link in your Paddle receipt; no reason is needed. You can also get a full refund of a payment for a larger storage size within 14 days of it. Pro continues at the size you had before. A full refund of the period you’re in ends Pro right away, and remaining trial days don’t come back; a refund of an earlier period doesn’t end a later period you’ve paid for. A full refund also returns anything you paid that period for a larger storage size. After a refund we stop that subscription’s renewals, and Plan & billing says so. Your notes and files aren’t deleted without notice (see When Pro ends below). See the [Refund Policy](https://thread.page/refunds.md). ## When Pro ends When Pro ends, your account returns to Free and your cloud copy becomes read-only. You can still read, download and export it, delete files, and remove notes, threads and folders or change them without adding content; those changes still sync to your other devices. New notes, threads, folders, files and additions stay in this browser and go to your account by themselves when Pro is active again. A larger storage size ends with Pro. Download a backup any time from **Settings → Import & export**. Apps, coding agents and scripts keep adding notes without reconnecting, to your Inbox, up to 3,000 a month. AI models, **Add notes from another app** and webhooks you @ stop until Pro is back. So do reading and replies. Nothing is deleted without notice. If your cloud copy still holds more than 5 GB of files at least 90 days after Pro ends, we set a date at least 30 days ahead, email you, and remind you 7 days before it. From the first email, Storage shows the date and marks the files that would be deleted. On that date we delete the largest files, one at a time, until 5 GB or less remain. Your notes, threads, folders and other files stay, and each deleted file shows as deleted, also in places you share. To keep your files, get Pro again, or delete files in Storage until you use 5 GB or less before that date. See [When Pro ends](https://thread.page/terms.md#when-pro-ends) in the Terms of Service. To have the whole cloud copy removed without subscribing, email [support@thread.page](mailto:support@thread.page). ## Assistants With a free account, assistants and scripts can add notes to your Inbox, up to 3,000 a month. With Pro they read and reply in your threads, with no monthly connection limit; technical rate limits apply. AI provider fees are paid to that provider. See [Connections help](https://thread.page/help/connections.md). [Open Plan & billing](https://thread.page/app/settings/billing#billing) Still need help? [Contact support](https://thread.page/contact?type=question&source=help_article&page=help_billing)